In the workplace, honesty, truth, and the difference between right and wrong all relate to which concept?

• A. Team building
• B. Workplace ethics
• C. Customer satisfaction
• D. Workplace safety

Answer: (C)

Honesty, truth, and the difference between right and wrong point to ethics. In the workplace, ethics guides what people consider fair, honest, and responsible, shaping decisions, integrity, and trust among coworkers and with customers. Acting honestly and telling the truth are expressions of ethical conduct, not just tactics for pleasing clients or avoiding problems. While team building, customer satisfaction, and workplace safety are important outcomes and practices, the underlying concept that explains why someone chooses to do the right thing is workplace ethics. Customer satisfaction, by contrast, centers on how clients perceive service, not on the moral principles that govern behavior.